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Cloud Memory Dump Analysis Webinar

Cloud Memory Dump Analysis Logo Forthcoming Webinar in May introduces a uniform methodology and tools for analysis of crashes, hangs, and other types of abnormal software behaviour in cloud environments.

Common Q&A

Please find the following common questions from our customers and our answers:

Q. What is the difference between memory dump analysis and memory dump analysis audit?
A. The difference is in providing the initial analysis report by a customer. We encourage sending your preliminary analysis (even the very basic) together with memory dumps. This is what many customers want: to actively learn from analysis reports.

Q. I have 7 dumps. Do I need to open 7 incidents?
A. No, you don't need. An incident is a collection of dumps you submit at once (subject to limits). For example, erratic software behaviour might result in detected CPU spikes and memory leaks where you collected several memory dumps. They all are analyzed and troubleshooting / debugging recommendations are suggested. If you collect the next set of dumps that would be a separate incident. Subject to exceptions if memory dumps are corrupt, for example. In such case we consider new corrupt or wrong crash dumps as part of the current incident.

Q. Do you have any competitors?
A. We don't have competitors. If you find any other memory dump analysis service we will provide the audit of their analysis report.

Q. Why your service is superior to other companies offering crash dump analysis services?
A. We have the following unique competitive advantage:

  • We use pattern-driven memory dump analysis pioneered by the founder of scientific discipline of memory snapshot and trace analysis
  • We use iterative and incremental analysis methods starting with a preliminary analysis and gradually improving it
  • We use collaborative analysis audit access system for analysis discussion and learning
  • We provide measurable analysis audit and quantifiable metrics
  • We offer unbeatable price and value combination for our services
  • We have an edge in scientific and practical engineering basis for the analysis of software behavior
  • We only employ expertise-driven Windows Internals Microsoft

Introducing Collaborative Analysis Audit Access System

CollaborativeA3System is a way to report and discuss memory dump analysis using well-known and time-proven iterative and incremental processes. Several corporate users can view, comment on and learn various aspects of an analysis report gradually improving initial preliminary analysis to its final deliverable form.

It is now fully incorporated into our analysis audit service. New and existing customers can utilize full advantage of it.

Plans for 2011: Pattern-Driven Software Problem Solving Seminars

These monthly webinars feature in-depth discussion of pattern-driven software troubleshooting, debugging and maintenance. More information will be available soon.

Memory Dump Analysis Audit Service

Adding AI. Analysis Improvement.

Brexitpoint discount from the 1st of July, 2016!

Problem: You are not satisfied with a crash report.

Problem: Your critical issue is escalated to the VP level. Engineers analyze memory dumps and software traces. No definite conclusion so far. You want to be sure that nothing has been omitted from the analysis.

Problem: You analyze a system dump or a software trace. You need a second pair of eyes but don’t want to send your memory dump due to your company security policies.

Problem: You are a novice and need expert pattern-driven analysis of your crash and hang memory dump files or debugger logs.

Problem: ...

Solution: On the 1st of January, 2011 we launched the first Memory Dump Analysis Audit service with the following agreement levels:

Classic

Price for USA/Canada customers: USD 500 1,000 (with NDA: USD 1,000 2,000)
Price for EU/EMEA customers (VAT included): Euro 500 900 (with NDA: Euro 1,000 1,500)
3 incidents per year / response time: 5 working days

Performance

Price for USA/Canada customers: USD 750 1,500 (with NDA: USD 1,500 3,000)
Price for EU/EMEA customers (VAT included): Euro 750 1,300 (with NDA: Euro 1,500 2,000)
3 incidents per year / response time: 3 working days

Virtuoso

Price for USA/Canada customers: USD 1,000 2,000 (with NDA: USD 2,000 4,000)
Price for EU/EMEA customers (VAT included): Euro 1,000 1,700 (with NDA: Euro 2,000 2,500)
3 incidents per year / response time: 24 hours

Further discounts and payment-per-incident are possible. Please ask for a quote.

Monthly subscription rates are available for continuous enterprise level analysis audit.

Agreements may be automatically renewed if there are more incidents. You can indicate your interest in this service using the contact form.

Common Q&A


Service Level Agreement for USA/Canada customers





Service Level Agreement for EMEA customers




Bank wire option is also available. Please contact for details.

Leadership Expansion

Alexey Golikov joins our leadership team to direct the development efforts of CARE, STARE, and MARS project engineering team. His previous roles include director of development at one of the largest system integrators in Russia.

Tool Objects: Unified Troubleshooting and Debugging

We open a subsidiary Tool Objects to promote an innovative solution for the complexity of software troubleshooting and debugging.

Forthcoming Webinars in November - December 2010

Systems Thinking in Memory Dump and Software Trace Analysis

Software Troubleshooting and Debugging Tools: Objects, Components, Patterns and Frameworks with UML

  • UML basics
  • DebugWare patterns
  • Unified Troubleshooting Framework
  • RADII software development process
  • Hands-on exercise: designing and building a tool

Blue Screen Of Death Analysis Done Right: Minidump Investigation for System Administrators

  • Making sense of !analyze

Presentation and logs from Webinar: Fundamentals of Complete Crash and Hang Memory Dump Analysis

The presentation materials from the webinar (18th and 23rd of August, 2010) are available for download:

http://www.dumpanalysis.com/FCMDA-materials

Webinar: Fundamentals of Complete Crash and Hang Memory Dump Analysis (Second Session)

Do to the attendee limit not all registered for the first session were able to attend. The second session is available:

Date: 23rd of August 2010
Time: 19:00 (BST) 14:00 (Eastern) 11:00 (Pacific)
Duration: 90 minutes

After the second session webinar slides will be published and later a Q&A page will be compiled.

Forthcoming Free Webinar: Fundamentals of Complete Crash and Hang Memory Dump Analysis

Complete Memory Dump Analysis Logo Date: 18th of August 2010
Time: 21:00 (BST) 16:00 (Eastern) 13:00 (Pacific)
Duration: 90 minutes

Topics include:

  • User vs. kernel vs. physical (complete) memory space
  • Challenges of complete memory dump analysis
  • Common WinDbg commands
  • Patterns
  • Common mistakes
  • Fiber bundles
  • Hands-on exercise: a complete memory dump analysis
  • A guide to DumpAnalysis.org case studies

Prerequisites: working knowledge of basic user process and kernel memory dump analysis or live debugging using WinDbg

If the number of attendees exceeds 100 there will be a link for the second session.

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